Technology Upgrade

Committed to Providing the Best Banking Experience

Banking runs on technology. This technology upgrade has made our electronic systems more robust and efficient so we can better serve you today and for years to come.

Debit / ATM Card Activation

• Call 1.866.805.9565. Press 1 for English or follow the prompt for Spanish.

• Enter the card number followed by the expiration date as MM/YY.

• Enter the last four digits of Primary Account Holder's Social Security Number.

• Enter Primary Account Holder's zip code.

• Enter Security Code on back of the card.

• Enter a four digit PIN of your choice.

• If you would like to change your PIN, select that option.

Paper / Electronic Bank Statements

IMPORTANT: Please be aware that the first partial eStatement for Consumer Accounts will be available in Online Banking Friday, May 12. Your second partial eStatement will be available after your statement cycle date has occurred. After that, you will receive your regular paper or eStatements as you normally would.

You can continue to access your eStatements through consumer Online Banking. In the main menu, you will have 2 options:

eStatements – select to access statements prior to April 23, 2023.

New eStatements – select to access statements after April 23, 2023. To view new eStatements for the first time, follow the steps below:

1. Choose New eStatements from the menu bar.
2. The Electronic Statement Authorization form will open. Please print and retain these Terms and Conditions for your records.
3. Next, scroll near the bottom of the page where you will find a confirmation code. Keep scrolling until you see a box to enter your confirmation code.
4. Enter the code and press continue.
5. The Consent and Authorization screen will appear. Please read and then verify your email address in the box by clicking Accept.
6. Finally, the Welcome page will appear and your new sStatement will be available after your statement cycle date has occurred.

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Business Customers

• Please contact the Customer Care Center to request an Alternate Electronic Access Number for use with ReadyLine. Your PIN Number is the last four digits of your business Tax ID number. Once the two numbers are entered, you will be prompted to enter a new PIN Number.
  NOTE: For security purposes, you will be required to enter your Alternate Electronic Access Number each time you call ReadyLine moving forward.

• You may experience delays when making deposits at your branch. For your convenience, most branches have a drive-thru lane designated for business customers. If you have less than 10 deposits, please use the drive-thru lane designated for business customers. If you have more than 10 deposits, please come inside the branch.

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ReadyLine 1.866.333.4262

When you use ReadyLine for the first time after the upgrade, you will be asked to follow a few simple steps to re-enroll:

1. Select 1 from the main menu.

2. Your Alternate Electronic Access Number is your date of birth and last four of your social security number in the following format: MMDDYYYYSSSS. NOTE: For security purposes, you will be required to enter your Alternate Electronic Access Number each time you call ReadyLine moving forward.

3. Your PIN Number is the last four digits of your social security number.

4. Once you are re-enrolled you will be asked to change your PIN Number.

Please contact the Customer Care Center to request an Alternate Electronic Access Number for use with ReadyLine. Your PIN Number is the last four digits of your business Tax ID number. Once the two numbers are entered, you will be prompted to enter a new PIN Number.
NOTE: For security purposes, you will be required to enter your Alternate Electronic Access Number each time you call ReadyLine moving forward.

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New Loan Account Numbers—Effective April 24

Loan account numbers are changing from 11 digits to 9 digits. If you have recently opened or renewed a loan at CNB, and your loan account number is 9 digits instead of 11, no action is required. If however, your existing loan has 11 digits, you will receive a letter in the mail with your new 9-digit loan account number(s). Beginning April 24, 2023, you will need to update your loan number(s) for the following:

• If your loan payment is set up to draft from an account at another financial institution, or scheduled to be paid through Online Bill Payments, you will need to update your loan number.
• If you have recurring transfers between accounts that were set up by CNB, these transfers will automatically update to your new loan number.
• If you use your old loan number on or after April 24, you will receive a letter from CNB reminding you to update your loan numbers.

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Online Banking and Mobile Banking

• Consumer Banking
  Customers may now view their mortgage loans in Online Banking and Mobile Banking.

• Consumer and Business Customers
  Most online banking transfers between accounts are now working. Initially after the technology upgrade, we were experiencing issues in transferring funds between accounts in online banking. We are pleased to report that most of these issues have been resolved. We are still working to resolve transfer issues that are occurring with certain line of credit products, and we will keep you posted on the resolution of these issues.

• Zelle is working!

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Rapid Deposit ATM

• The Rapid Deposit ATM feature should be available at all CNB ATMs by June 30. Notices will be posted on ATMs when the Deposit feature is unavailable. Please come inside the bank to make your deposit. This process is taking longer than expected. We appreciate your patience.

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Customer Care Center—601.693.1331

Call our Customer Care Center for help with any needs you may have during the upgrade. We have added staff expressly dedicated to answering your questions about the changes.

• Monday - Friday, 8 a.m. - 6 p.m.

• Saturday, 9 a.m. - Noon

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Frequently Asked Questions