Frequently Asked Questions
Yes, it is beneficial to inform the bank of your travel plans to ensure your debit card is not locked due to suspected fraud. Please contact your Personal Banker or call 601.693.1331 to inform the Customer Care Center of your dates and location of travel. A transaction made while out of the country or outside your local area could be flagged as fraud, and your card will be locked for your protection. To avoid this, please contact CNB before you travel outside your local area.
Monday - Friday: 8:00 am - 6:00 pm
Saturday: 9:00 am - 12:00 pm
Online Use: Please make sure you are typing in the correct information. This includes the following:
- Name on the card (spelled exactly as it is shown on the card)
- Card number (double check to make sure it's the exact number and you didn't miss anything)
- Expiration Date (make sure this date isn't expired)
- CVV on the back (it's three tiny numbers listed on the back of the card)
- Zip Code (this should be the exact zip code tied to this card on the account)
If the following information has been double checked and is correct, your card could be locked due to a possible fraud attempt on your account. Please contact our Customer Care Center at 601.693.1331 so they can assist you further.
Store Use: Please make sure you are putting in the correct PIN number assigned to this card if you are selecting Debit at checkout.
If you've entered the correct PIN number and have adequate funds in your account and it's still not going through, your card could be locked due to suspected fraud. Please contact our Customer Care Center at 601.693.1331 so they can assist you further.
If you are locked out of your online banking account contact our Customer Care Center at 601.693.1331 and they will be able to further assist you in restoring your online account.
All customers can order or reorder a CNB Debit Card in one of these three simple ways:
- Call us at 601.693.1331.
- Visit your local CNB Branch.
- Send a secure email within Online Banking.
$50 minimum deposit and two forms of acceptable ID.
$100 minimum deposit and two forms of acceptable ID.
This depends on what type of business. Please refer to one of our Relationship Bankers.
You will need one primary ID (current, government-issued photo ID) and one secondary ID.
Primary ID's include:
- Driver's license
- State Issued ID
- Passport or Visa
- U.S. government ID
- U.S. military ID
- Alien Registration Card
Secondary ID's include:
- Social Security Card
- Insurance card
- Voter Registration Card
- Student ID
- Local company ID
- Birth certificate
We do not print debit cards onsite. Debit cards are ordered and can take five to seven business days for delivery.
For security purposes, we do not give any account numbers over the phone. We can provide the number for you at your local branch with your ID. You may also log into our website and get it from your eStatement or under Details when you are viewing your history.
You would need to bring in a legal document such as a marriage license or divorce certificate.
- You can make a transfer at the branch.
- If both accounts are linked to your debit card, then you can do the transfer at an ATM.
- If you have online banking and you have ownership of both accounts, then you may transfer through online banking.
Normally if a mobile deposit is accepted by 6 p.m. Monday through Friday, then your deposit will post that night and will be available the following day. If your mobile deposit was made after 6 p.m. on a Friday through 6 p.m. Monday, then your deposit will post Monday night and will be available the following day (Tuesday). Circumstances that could change this include bank holidays and any hold that may be put on your deposit.
Please call Customer Care at 601.693.1331.
You may register for online statements by logging in from this website. If you need assistance, please call our Customer Care Center, 601.693.1331.
Funds Availability Policy
Application: Regulation CC contains the rules regarding when a bank must make deposited funds available to its customers. Accounts covered by the Regulation include all transaction accounts, such as non-interest bearing and interest bearing checking accounts. While money market accounts and savings accounts are not covered by the Regulation, it is our practice to apply the same standards for determining availability on these accounts to avoid both depositor and employee confusion. The policy does not apply to certificates of deposit.
Our Policy: It is our general policy to make funds available from our customer’s check and electronic check deposits into a transaction account on the next business day after the day we receive the deposit. Deposits that are made via Mobile Deposit will also be made available on the next business day after we receive the deposit. Electronic deposits, such as automated clearing house deposits (ACH), wire transfers, and cash deposits will be made available on the day we receive the deposit. Once they are available, our depositor can withdraw the funds in cash and we will use the funds to pay debits presented against the depositor’s account. For security reasons, we may limit the amount that can be withdrawn by debit card transactions at point-of-sale terminals, VISA merchant terminals, and ATM machines. Our policy does not affect the Bank’s right to reject any item for deposit. As an alternative to rejection, and at the depositor’s or potential depositor’s request, we may send an item for collection. An item taken for collection under these circumstances is not subject to this policy. It should, however, be forwarded as a non-cash item directly to the paying bank instead of being processed with the teller work that is submitted to the Items Processing department. If we accept the item for deposit, however, this policy does apply.
Next Day Availability Defined: For determining availability, every day is a business day except Saturdays, Sundays, and Federal holidays. Deposits made after closing, on a Saturday, or a day that we are not open will be considered to be made on the next business day we are open. Deposits mailed to the bank are deposited on the banking day that they are received by the bank.
Delays May Apply: In some cases, we will not make all of the funds that a depositor deposits by check available on the first business day after the day of deposit. Depending on the type of check deposited, funds may not be available until the second business day after the day of the deposit. We may make the first $225 of the deposit available on the first business day.
If we are not going to make all of the funds from a customer’s deposit available on the first business day, we will notify the customer at the time he makes his deposit. We will also tell him when the funds will be available. If the deposit was not made directly to one of our employees or if we decide to take this action after the customer has left the premises, we will mail the notice by the day after we receive the deposit.
Longer Delays May Apply: We may delay a deposit made by check for an even longer period under the following conditions:
- More than $5,525 in checks is deposited on any one day;
- The customer re-deposits a check that has been returned unpaid;
- The account has been repeatedly overdrawn during the past six months;
- We believe a check deposited will not be paid; or,
- There is an emergency, such as a failure of our computer or communications equipment.
If we chose to delay a customer’s ability to withdraw funds for any of these reasons, we will notify the customer and tell him when the funds will be available. The funds will generally be available no later than the seventh business day after the day of your deposit.
Special Rules for New Accounts: An account is a new account if any customer on the account has not, within 30 Revised and Board Approved 6-9-2020 days of when the account is established, had a transaction account with the bank. We may delay the availability of the entire deposited check amount presented when opening a new account or at any time during the 30 day period following the opening date. Funds from electronic deposits to a new customer’s account will be available on the day we receive the deposit. Funds from deposit of cashier’s, certified, teller, traveler’s and federal, state, and local government checks will be available on the first business day after the day of deposit.
Providing Disclosure to Our Customers: We will provide a written disclosure of our policy to a potential customer prior to opening an account and prior to accepting a deposit if the account has not yet been opened. If a customer opens an account by mail or telephone, we will mail our disclosure to the customer on the first banking day that the request was received.
We will also post our disclosure policy in a conspicuous place at each location where we receive deposits to consumer accounts. This policy will reflect our policy for funds availability generally followed by the bank and any longer delays the bank may impose on a case-by-case basis or any exceptions we may invoke. Additionally, we will include on all preprinted deposit slips and post or provide at all ATM locations, a notice that funds deposited may not be available for immediate withdrawal.
Overdraft and Return Check Fees: If the Bank delays availability and does not give the customer notice at the time of deposit, it will not charge an overdraft or returned-check fee if the overdraft would have not occurred but for the availability delay and the delayed check was paid by the paying bank.
Payment of Interest: It is our policy to start accrual of interest for a customer’s interest bearing account beginning on the business day the Bank receives credit for a check deposited. If the check is returned unpaid, we may reclaim interest that was credited to the customer’s account between the time of credit and return of the unpaid check. We will rely on the published availability schedule of our Federal Reserve or correspondent bank to determine when credit will be received.
If you have any questions about this policy please contact us at 601-693-1331.
- Call 1.866.805.9565.
- Use at any CNB ATM.
- Call Customer Care Center, 601.693.1331.
Yes, if If you have an account with CNB, we will accept your rolled coins.
Business hours vary between branches. To find your local CNB branch hours, click here.
A memo post is a transaction that has not yet been posted but is included in the current day's available balance until the nightly ledger update. During the ledger update, the transaction is processed and cleared for the next day.
Transactions made on Saturdays are credited and debited on the following business day's nightly processing, except cash deposits or transfers between accounts.
Direct deposit is available through CNB. Just print this form and give it to your employer. Your employer will then fill out the appropriate information and send it back to the bank.
The very same day they are placed into your account.
- New Year's Day
- Martin Luther King Day
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day